LegalShield is a company that has been using third party law firms to provide numerous prepaid legal services for more than 40 years, including demand letters, trial assistance, and more.
About LegalShield
Based out of Ada, OK, LegalShield claims to have been providing “affordable attorney access and legal services” to consumers across 49 U.S. states and four Canadian provinces for more than 40 years. All LegalShield services are provided on a prepaid basis, and are available for both individuals and small businesses.
LegalShield holds an A+ rating with the Better Business Bureau, despite having 142 closed complaints within the last three years—most of which centered around problems with the product/service. From a customer satisfaction standpoint, online customer reviews appear to be primarily negative, with the most common complaints citing poor customer service, complicated contact procedures, patronizing/unknowledgeable lawyers, and high hidden fees.
How LegalShield Works
According to this study on the LegalShield website, more than 57 million Americans have some kind of ongoing legal issue. And, according to this study, nearly 60% of businesses have faced “significant legal events” in the past two years. As a result, the primary goal of LegalShield is to help individuals and small businesses obtain prepaid legal services from a network of provider attorneys, all for one low, flat rate. Their plans include:
Personal Plans:
- Consultation – Letters and phone calls, document review, and trial defense.
- Document Preparation – Powers of Attorney, wills, loan documents, etc.
- Auto – Traffic violations and accidents.
- Family Matters – Name change assistance, divorce & adoption representation, and more.
- IRS – Audit services.
Identity Theft Plans:
- ID Plan – Covers both you and your spouse for single credit monitoring and restoration services, in addition to unlimited consultations.
- ID Premium – Includes everything in the ID Plan, with the addition of triple credit monitoring, web watch, SS number skip trace, and more.
Small Business Plans:
- Includes legal consultation regarding debt collection, contract review, trial defense services, landlord/tenant disputes, and much more.
Regardless of which plan you choose, or whether you’re an individual or a business, LegalShield is supported by a team of hand-picked “Providers,” which are legal firms hired by the company, who are paid in advance for their services, and are supposedly fully committed to solving your problems.
Based on information found on the company’s website, using LegalShield’s services entails a six-step process:
- Sign up for a LegalShield account.
- Review your membership packet, which will give you your legal provider’s information.
- Register yourself on the Member’s website.
- When an issue or questions arises, contact your provider law firm.
- Explain your legal problem to the provider law firm, who will then assign a lawyer best suited to address your needs.
- Finally, you’ll receive a call from your lawyer within eight hours of your request.
Based on many of the complaints we read, it appears the majority of users found this process to be needlessly complex. For instance, if you happened to miss your lawyer’s call within the 8-hour window, you’ll have to re-contact the law firm, and wait another 8 hours to have your call returned.
LegalShield Pricing & Refund Policy
LegalShield’s pre-paid plans are as follows:
- Personal Plans: $19.95 per month
- Identity Theft Plans:
- ID Plan – $14.95 per month
- ID Premium – $29.95 per month
- Small Business Plans: These plans are completely customized based on your business’s needs. As a result, pricing can vary.
For each plan, there are several different add-ons in a range of prices, so for full details, click here. Each month you’ll be automatically charged according to your plan, which can be automatically deducted from your credit card or bank account. Regardless of which membership option or add-ons you choose though, keeping mind that you’ll be assessed a $10 “enrollment fee” your first month.
What clients are saying?
I can't believe an attorney from LA referred me to LegalShield
I was searching for a lawyer in LA for my daughter on Google and an attorney that picked up the phone told me to register to LegalShield for $300 a year. All other attorneys asked me for a retainer for $10000 and $500 an hour.
Bottom Line: Yes, I would recommend this to a friend
Best service I've EVER had
Let me ask you this, can you afford an attorney at $300 an hour to consult with you about any matter that's worth less than $5000? Say it's a dispute on a bill, a defective product, maybe a problem with your vehicle warranty or a dispute with your deposit with a landlord? Would you normally hire an attorney for these situations and many others? For $300 a year, this is a NO BRAINER. It's interesting to see all the comments on here and how narrow-minded these people are. ANY law firm will charge you $300-$800 an hour for a consultation, letter on your behalf or even reviewing documentation.
I've called the law firm over 10 TIMES on one legal matter concerning landlord-tenant, tell me ANY law firm in the country that an attorney would talk to you that many times without charging you one single hour? I've used them for situations with utility bills, insurance claims, family law, issues with a defective cell phone, vehicle warranty at a car dealership, etc. I can't tell you countless times they've saved me thousands of dollars. All together I've recovered and saved about $20,000 from many legal situations that I normally couldn't afford an attorney.
Please think twice before you let these narrow-minded reviews cloud your judgment on changing your life with this incredible service.
Bottom Line: Yes, I would recommend this to a friend
I have used them over 15 times
I have been a member since 2011, and have used the law firm service over 15 times. I have even visited my local law firm when they have an open house to its members. It was amazing to find out how large the firm actually was, and some of the stats that they shared about the lawyers. Most of the lawyers that work with LegalShield members average 20+ years of experience.
Every time I call I get a call back in a timely manner. After every conversation with my law firm, I have felt relieved and at ease. I have had challenges with some of the results I have received, but I realized the law is not always as fear as we wish it was. I have used the service for traffic tickets, disputes with internet providers, a challenge with a hotel, a dispute with a college, created my will, dispute with a canceled airline ticket, and even when I received the wrong prescription from a pharmacy. The list goes on, and every time they were professional and responsive.
Bottom Line: Yes, I would recommend this to a friend
Prompt knowledgable advice and response!
No! I'm not a fake reviewer and not getting paid for it either! I've used their service twice now and both times received a call back the same day. One of those actually called back in a matter of MINUTES.
Both lawyers treated me respectfully and almost as a friend, were extremely knowledgeable, and gave me step by step instructions and expectations and what the process will entail.
My husband and I hired a regular lawyer (not through LegalShield) years ago, paid THOUSANDS and could never get callbacks or help when we needed it. We had to go to his OFFICE and refuse to leave until we spoke with him! And he couldn't wait to get us out of his office by his behavior. Talk about WASTING money! LegalShield IS LEGIT and has been a Godsend for us! A TRUE story of a couple in McKinney TX!
If you don't 'click' with the lawyer you're assigned to, ask for another. It happens in any business. Our LegalShield lawyer has also instigated callbacks since we began our landlord issue and that tells me he's working on it. Not a scam! The second issue was resolved on the first immediate callback!
I'm so tired of the bigger companies, government, and other entities that KNOW you can't afford a lawyer and will get away with taking advantage of the middle class who can't constantly afford lawyers, on issues that were no fault of our own. It's a helpless feeling. But no more! I just call my LegalShield attorney now, and it puts the accusers in their place ASAP!
Thank you LegalShield!
Bottom Line: Yes, I would recommend this to a friend
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